Crash Champions Collision Repair Plano

Mia 2 months ago

I had a terrible experience at Crash Champions in Plano. The woman working the front desk on the morning of July 20, 2026, wearing a red shirt and a ponytail, was extremely rude, dismissive, and completely unhelpful. She had an attitude the entire time and made me feel like my questions and concerns were an inconvenience. Customer service goes a long way, and unfortunately, this location failed completely. If this is how customers are treated, I won’t be coming back. Caliber Collision has always treated me with much more professionalism and respect, and I’ll be taking my business there instead.

B R 3 months ago

I had an outstanding experience at Crash Champions! From the moment I walked through the door, the team was friendly, professional, and attentive. They took the time to clearly explain the repair process and kept me informed every step of the way. Their excellent customer service and communication made the entire experience stress-free. I can’t say enough great things about Crash Champions—highly recommended! 10/10!

Steve Arey 4 months ago

I could not be more pleased with the work that Crash Champions in Plano did repairing the hail damage on my truck and SUV. The finished result exceeded my expectations—the vehicles look amazing, and you can’t tell they ever had any damage at all. After I filed my insurance claims, Crash Champions took care of everything else and made the entire process incredibly easy. They worked directly with the insurance company, handled the details, and kept everything moving smoothly from start to finish. What could have been a stressful experience turned out to be completely hassle-free. Communication was excellent throughout the repair process. They kept me informed with regular updates, so I always knew the status of my truck. Every employee I interacted with was knowledgeable, professional, kind, and genuinely helpful. It’s clear that customer service is a priority for their team. I was also pleasantly surprised by the turnaround time. The repairs were completed much faster than I expected, without sacrificing quality. When I picked up the vehicles, they looked fantastic—better than I anticipated. If you need hail damage repairs or collision work, I highly recommend Crash Champions in

Danny Gil 7 months ago

After getting into a car accident, I filed a claim with my insurance company. A few days later, the GEICO adjuster came out, inspected my vehicle, sent me the estimate by email, and clearly confirmed: “You can now repair your vehicle at the shop of your choice.” Based on that confirmation, I called Crash Champions to schedule a repair appointment. From that point on, it was nothing but frustration. I was repeatedly told that I could not make an appointment because of GEICO. I explained the situation multiple times — that GEICO had already inspected the car, sent the estimate, and confirmed I could proceed with repairs anywhere. It did not matter. The only response I kept getting was, “GEICO won’t allow it,” with no clear explanation. I called Crash Champions more than 8 times in one day trying to resolve this. It felt like no one was actually listening or willing to look into the situation. Instead of helping, they just kept repeating the same answer. In the end, I gave up and called a different body shop. My appointment was scheduled in less than 5 minutes. No issues. No excuses. Note to GEICO policyholders: Be aware — you may not be able to schedule repairs here, even after

Todd Zimmermann a year ago

They did an amazing job repairing my car they kept me up to date with the information on the status of the vehicle while it was being repaired. And I had a slight issue at pickup that they resolved with respect and speed. I would recommend them for any repairs you have I had a great experience.